Privacy Policy

Information We Collect

When you submit a quote request through our contact form, we collect the information you provide directly, such as your name, phone number, and any details about the equipment or parts you are asking about. This information is sent to us via WhatsApp or email, depending on the option you choose.

We do not use tracking cookies, advertising pixels, or third-party analytics that collect personally identifiable information without your knowledge. Standard technical information (such as browser type and general location) may be collected automatically by our hosting provider for security and performance purposes.

How We Use Your Information

• To respond to your quote requests and inquiries
• To provide information about our products and services
• To improve our website and customer communication
• To comply with legal obligations, where applicable

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

When you submit the quote form, your message is sent through WhatsApp (operated by Meta Platforms, Inc.) or your email provider, depending on the option you select. These services have their own privacy policies governing how they handle your data once it reaches their platform.

Data Retention

We retain the information you send us for as long as reasonably necessary to respond to your inquiry and maintain business records, such as sales and service history.

Your Rights

You may contact us at any time to ask what information we hold about you, request a correction, or request that we delete it, subject to any legal or record-keeping requirements we must observe.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, contact us at Laluna.enterprise@outlook.com or +233 55 452 4652.